MASS Bill Would Give Consumers an Out After 5 Dropped Calls

Bill would rein in cellphone firms - The Boston Globe:

Under his bill, consumers could establish that they are receiving poor service by complaining to their cellphone company about five or more dropped calls in a month. They would then be allowed to cancel their contract.
Consumer advocates praised the bill, saying there is overwhelming public support.

"He's getting at absolutely one of the biggest problems consumers have," said Deirdre Cummings, consumer program director of MASSPIRG. "Cellphone companies sell primarily two-year contracts, and if you want to get out, it costs between $170 and $300. The frustrating thing is consumers can't get out of a contract when they're stuck with a phone that is bad."

Could you imagine if they did this in New Mexico? 

Comments

[Dan Vukelich]

Here is the link to Qwest's explanation of the excise tax refund you'll likely want to know about while filing your income taxes for 2006. If you kept old phone records, the actual amount may be higher than the standard amounts you'll see on the 1040 form.
The answer to a FAQ is, yes, Qwest customers were charged this and can recoup it.

http://www.qwest.com/customerService/taxrefund/